Posted By Joe DeMarco,
Tuesday, January 10, 2017
Updated: Tuesday, January 3, 2017
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A1: A “favorite” for me would be none of the ‘old’ technologies. My goal is to move our company into the most modern technology for efficiency while meeting the needs of our customer base. Yet it seems that fax machines are still a part of their world. Although we still have people using the paper calendar, for the most part, we have “modernized” our business.
A2: All of the current technology - lap top computer, smartphone, paperless fax machine, electronic billing/invoicing, business software – are crucial to our business. As a supplier we ship to 22 states and have over 70 field sales / service people. All these tools are a crucial part of our communication.
A3: We use the Microsoft Surface with our field sales / service people. It allows touch screen parts and service call entry. Logging the tools they work on and the parts they service with, allow us to understand the true cost to serve.
A4: RFID: we own thousands of nailers that are placed at customers across 22 states. We repair and service them. RFID for tracking and recording is a technology that we can benefit from, and still in need of some advances. We currently track with scanners and log the parts placed in tools.