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Pallet Design System™ Sales & Support
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contact our PDS team

National Wooden Pallet & Container Association 
1421 Prince Street, #340 
Alexandria, VA  22314   USA
Phone: 703-519-6104
Hours: Monday-Friday, 8:30 AM - 5:00 PM ET

Most inquiries are handled within 2 hours of submission during normal business hours.


A comprehensive PDS User’s Guide (English) is built into the software program to help answer questions 24/7 regarding pallet design. It is readily available and accessible from the Opening Window Start Dialog, through the Help menu, and at the bottom left of every window within the design wizard. PDS Users can also use this valuable resource to learn more about pallet design on a variety of topics.

request support, Renew license, Sales 

IF YOUR QUESTION IS URGENT, PHONE: 703-519-6104. To renew/make a payment for your PDS license, use your NWPCA Company login ("Manage Profile" and look "Invoices & Payments"). LOGIN HERE to pay online, or complete below and we'll renew your license for you.

If your license has expired, and once payment is made, it may take up to 24 hours for your license to be re-activated.

For other questions or issues, provide the details on this form  below so that we can assign the best staff person to help you. We’ll respond to you as soon as possible. 

Tell us more below, we'll get back to you asap!