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Pallet Design System™ Support
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New Release: Panel Deck Analysis in PDS V5.5!

NOTE: Users will be prompted to update their license before accessing PDS. When you update to PDS 5.5, your computer might display a message that reads: "SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk." This is a common warning from Windows security; it is safe to run.

The new release of The Pallet Design System™ (PDS) Version 5.5 provides a new and more advanced analysis for panel-deck stringer-class pallets. Panel-deck block-class pallets can also be analyzed.

Limitations on connection withdrawal resistance have been modified in the analysis of stringer-class and block-class pallets. The stacked support analysis for overlap-base block-class pallets has also been improved.


A comprehensive PDS User’s Guide is built into the software program to help answer questions 24/7 regarding pallet design. It is readily available and accessible from the Opening Window Start Dialog, through the Help menu, and at the bottom left of every window within the design wizard. PDS Users can also search this valuable resource to learn more about pallet design from a variety of topics.

Technical Issues - Contact Us

NWPCA employs a great team of dedicated professionals that can assist with the wide range of technical and other issues related to use of PDS, LoadSync™ and FastenerSync™. Contact the NWPCA Staff below to answer questions about the product or any issues you are encountering with PDS or phone us at: 703-519-6104.

Susan Cheney, PDS and Membership Services Manager

  • Software downloads
  • Changing Computers
  • Lease Renewals, Sales, add-ons
  • Billing, payments

    Brad Gething, PhD, Director of Science & Technology Integration

  • New pallet designs
  • Troubleshooting a pallet design with your desired specification

    John A. McLeod III, Director of the Pallet Design System™ 

  • Software development and features
  • New product enhancements

    Kevin Richey, Senior Software Engineer 

  • Software function issues

    Learn more about The Pallet Design System™ of the National Wooden Pallet & Container Association by contacting NWPCA Headquarters at 703-519-6104.